Terms & Conditions

1. These E-Vignette Terms and Conditions ("Terms & Conditions") have been drawn up by EVIGNETTES EU LTD in accordance with applicable EU and UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. The entity providing the services described in these Terms & Conditions is: EVIGNETTES EU LTD, Company Registration Number: 16348073, Registered office: ENTERPRISE HOUSE 2 PASS STREET OLDHAM, OL9 6HZ. E-mail: info@vingtop.online. Website: https://vingtop.online.

3. Pursuant to these Terms & Conditions, EVIGNETTES EU LTD ("the Company") provides Services to Users who are Consumers, acting as an intermediary in the purchase of E-Vignettes on behalf of and for the benefit of Users, exclusively within the framework of the Website operating at https://vingtop.online.

1. E-Vignette – an electronically stored authorisation to use the Journey service, purchased by the Company on behalf of and for the benefit of the User and delivered to the User in electronic form, entitling the User to make the Journey on toll roads in the country of transit.

2. Payment Provider – a third-party entity cooperating with the Company, providing payment processing services functionally related to the Service (e.g. Stripe, Adyen, or other licensed payment service provider).

3. Consumer – a natural person acting for purposes which are wholly or mainly outside that person's trade, business, craft or profession, within the meaning of applicable EU and UK consumer protection law.

4. E-Vignette Operator – an entity or authority authorised in the country of transit to issue E-Vignettes and grant the rights arising therefrom (e.g. ASFINAG in Austria, NDS in Slovakia, NÚSZ in Hungary, etc.).

5. Technical Partner – Autopay Mobility (https://mobility.autopay.eu/), the authorised technical partner of the Company, which holds direct agreements with European toll road authorities and through whose infrastructure E-Vignette orders are technically processed.

6. Fee – the total amount due from the User under the Agreement, collected through the Service, consisting of: (i) the Service Fee — remuneration for the intermediary Service provided by the Company, including applicable tax; and (ii) reimbursement of expenses incurred by the Company on behalf of and for the benefit of the User in the form of the E-Vignette Cost.

7. Service Fee – the fee for the intermediary Service together with applicable tax.

8. E-Vignette Cost – an expense incurred by the Company when purchasing an E-Vignette on behalf of and for the benefit of the User and reimbursed to the Company by the User, including the amount paid by the Company to the E-Vignette Operator for the purchase of the E-Vignette and any currency conversion costs.

9. Vehicle – a motor vehicle registered in one of the countries supported by the Service. Current lists of supported countries of vehicle registration are available on the Website.

10. Journey – cashless travel on toll road sections indicated on the Service, which is legalised by means of an E-Vignette, the formal requirements of which are specified by the law of the country in which the road is located.

11. Website – the website operating at https://vingtop.online, administered and owned by the Company, through which the Agreement is concluded.

12. Company – EVIGNETTES EU LTD, as defined in I.2.

13. Agreement – an agreement concluded between the User and the Company on the basis of acceptance of these Terms & Conditions, enabling the User to use the Service on the terms specified herein.

14. Service – the intermediary service described in these Terms & Conditions, provided to the User by the Company in an automated manner, as part of the Website, consisting in acting as an intermediary in the purchase of E-Vignettes on behalf of and for the benefit of the User.

15. User – a natural person with full legal capacity who uses or intends to use the Service via the Website as a Consumer.

1. In order to use the Website and conclude and perform the Agreement, the User shall have: a) a device (desktop computer, laptop, tablet, smartphone) with Internet access, enabling the saving, downloading and storage of documents in electronic form, with an up-to-date version of any web browser supporting JavaScript and cookies; b) an active e-mail account and access to it; c) an active payment card or access to another payment method supported by the Website.

2. The User bears the costs associated with Internet access, data transmission and telephone connections in accordance with the tariff of their telecommunications operator or Internet provider, as well as the costs associated with the use of payment services in accordance with the price lists of the providers of these services. The Company does not charge any additional fees for the User's use of distance communication means.

3. The User is obliged to use the Website in accordance with: a) the provisions of applicable law and the principles of social coexistence; b) these Terms & Conditions; c) its intended purpose, in a manner that does not disrupt its functioning.

4. The User is prohibited from entering any unlawful content or content which the User is not authorised to enter, including content that infringes any third-party rights or is contrary to good manners.

1. The Service may only be used by users of light vehicles (i.e. vehicles with a maximum permissible weight of no more than 3.5 tonnes and motorcycles), unless explicitly stated otherwise on the Website for a specific product.

2. For some Vehicles, it may not be possible to use the Service in certain countries. A warning regarding this will appear on the Website before the conclusion of the Agreement.

3. Due to separate regulations concerning E-Vignettes in different countries, the availability and scope of the Service may vary. Detailed information on this subject can be found on the Website.

4. Information regarding the countries in which the Service can be provided is available on the Website.

5. The Service is available on the Website.

6. The Company declares that E-Vignettes are purchased on behalf of and for the benefit of Users from E-Vignette Operators authorised to sell E-Vignettes in a given country. The Company is an independent service provider and is not affiliated with, owned by, endorsed by, or otherwise officially connected to ASFINAG, NDS, NÚSZ, or any other government toll authority.

7. Orders are technically processed via our authorised Technical Partner Autopay Mobility (https://mobility.autopay.eu/), which holds direct agreements with European toll road authorities.

8. The Company acts as an intermediary in the process described in these Terms & Conditions, incurring expenses for the purchase of E-Vignettes on behalf of and for the benefit of Users.

9. All rights arising from the possession of an E-Vignette are granted to the User directly by the E-Vignette Operator competent in the country where the road is located.

10. The Company is responsible for the proper performance of the Service (intermediary service), while the E-Vignette Operator is responsible for the proper functioning of the infrastructure necessary for the performance of the Journey and for the validity of the E-Vignette itself within the operator's system.

11. When collecting Fees from the User, the Company uses external payment service providers, of which the User will be duly informed via the Website. Payments are handled by the Payment Provider.

12. At the User's request, submitted within the time limit specified by applicable law, an invoice may be issued. To obtain an invoice, the User should contact the Company at info@vingtop.online. By accepting these Terms & Conditions, the User agrees to the use of electronic invoices.

1. In order to use the Service and purchase an E-Vignette, the User shall: a) add the selected E-Vignette(s) to the basket on the Website; b) specify its (their) duration and country of transit; c) provide the data necessary to complete the order (in particular, vehicle registration plate, country of registration, e-mail address, and start date of validity); d) accept these Terms & Conditions; e) select a payment method from those available on the Website; f) place an order by selecting the option "Order and pay" and pay the total Fee. The Agreement is concluded upon payment of the Fee.

2. The User may pay the Fee using one of the payment methods available on the Website. Current available payment methods are specified on the Website.

3. The Fee amount specified on the Website is the total price, transparently broken down on the Website and in the order confirmation into: (i) the Service Fee (the Company's remuneration for the intermediary Service); and (ii) the E-Vignette Cost (reimbursement of the official price of the E-Vignette paid by the Company to the E-Vignette Operator on behalf of and for the benefit of the User, including any currency conversion cost). A detailed breakdown is provided in the confirmation sent to the User's email address.

4. The Fee is given as a gross amount in EUR (or another currency made available on the Website).

5. The Service does not offer the option of entering a backdated validity date on the E-Vignette.

6. The Website offers the option of entering a future or current validity date of the E-Vignette. The option of entering the start and end dates may be limited and vary in specific countries — therefore, the available options are indicated on the Website each time. In most cases, it is possible to enter a date up to several months in advance.

7. As part of the Service, it is possible to request the Company to act as an intermediary in the purchase of E-Vignettes with different validity periods — the types of E-Vignettes and the Fees are presented on the Website.

8. The E-Vignette with the selected validity date is delivered to the User after the Fee has been correctly credited, immediately, and no later than by the end of the day following receipt of payment.

9. Together with the confirmation referred to in section 3, a confirmation of the E-Vignette registration is sent to the User's e-mail address, which is the main document entitling the User to undertake the Journey.

10. MONEY-BACK GUARANTEE. If the Company is unable to successfully purchase the E-Vignette from the relevant Operator for technical reasons not attributable to the User (e.g. Operator's system downtime, invalid data accepted by the Website but rejected by the Operator), the Company shall refund the full Fee, including the Service Fee, to the User within 14 days from the date the impossibility of providing the Service was established.

1. The basis for an authorised Journey is the confirmation of E-Vignette registration, which the User receives at the email address provided during purchase. It is not necessary to print the E-Vignette registration confirmation.

2. In order to make the Journey, the User should have the E-Vignette registration confirmation before entering the toll section.

3. An Internet connection may be required to download the E-Vignette registration confirmation to the User's device. If the User is using a network connection outside their country of residence, the transmission cost may be higher than within their home country.

4. During the Journey, the User shall comply with the legal requirements of the country concerned regarding the visibility of number plates. In particular, the Vehicle must not have covered or decorated number plates, or any signs, inscriptions or objects at the front or rear of the Vehicle that restrict the legibility of these plates, and number plates must not be placed on the Vehicle in places other than those designated for this purpose.

5. The User should keep the E-Vignette registration confirmation until the end of the E-Vignette's validity period.

1. The User has the right to lodge a complaint, in particular in the event of malfunctioning of the Website or improper performance of the Service.

2. Complaints should be submitted: a) by electronic means – via the contact form available on the Website or to the e-mail address: info@vingtop.online; b) in writing – via postal operator or courier to the address: EVIGNETTES EU LTD, ENTERPRISE HOUSE 2 PASS STREET OLDHAM, OL9 6HZ.

3. The complaint should include a brief description of the objections raised, the E-Vignette number or transaction number, and the User's details (name and surname) along with their contact details.

4. At the User's request, the Company shall confirm receipt of the complaint to the User by e-mail or in writing.

5. The Company shall consider the complaint and respond to it immediately, no later than within 14 days of its receipt.

6. If the complaint requires additional information, the Company shall ask the User to provide it.

7. The complaint procedure does not exclude the User's statutory rights, including rights under the Consumer Rights Act 2015 and applicable EU consumer law.

8. The Company is liable to the User for the compliance of the service with the Agreement, as provided for by generally applicable laws.

9. Users who are Consumers also have the right to use extrajudicial means of dispute resolution within the European Online Dispute Resolution Platform (ODR), available at: http://ec.europa.eu/consumers/odr/.

1. The language of communication between the Company and the User is English (unless another language is offered on the Website at the User's choice). The language in which the Agreement is concluded is English.

2. Unless otherwise provided for in these Terms & Conditions, the User may communicate with the Company: a) by e-mail at: info@vingtop.online; b) in writing, at the following address: EVIGNETTES EU LTD, ENTERPRISE HOUSE 2 PASS STREET OLDHAM, OL9 6HZ.

3. The Company communicates with the User by e-mail or in writing. Unless otherwise specified in these Terms & Conditions or by law, the primary form of communication with the User is by e-mail or messages sent via the Website.

1. The Agreement is concluded via the Website.

2. In order to conclude the Agreement, the User is required to accept these Terms & Conditions.

3. The Agreement is concluded for a fixed period necessary to perform the Service. The Company shall commence providing the Service immediately after the Fee has been paid in full. Each order placed on the Website constitutes a separate Agreement and requires separate acceptance of these Terms & Conditions.

4. Due to the nature of the Service, the Service is provided only after receiving the User's explicit and prior consent to the immediate provision of the Service. The consent referred to in the preceding sentence: a) is given through the Website, during the E-Vignette purchase process, by placing an order for an E-Vignette; b) includes consent to commence the provision of the Service before the expiry of the deadline for withdrawal from the Agreement referred to in section 5 below, and a statement acknowledging that the User loses the right to withdraw from the Agreement upon full performance of the Service by the Company.

5. The User has the right to withdraw from the Agreement without giving any reason and without incurring any costs other than those specified in section 7 below by submitting a statement within fourteen (14) days of concluding the Agreement.

6. In order to exercise the right to withdraw from the Agreement, the User must inform the Company, using the details provided in VIII section 2, of their decision to withdraw from the Agreement by means of an unequivocal statement (e.g. a letter sent by post or information sent by e-mail). In order to meet the deadline, it is sufficient for the User to send information regarding the exercise of their right of withdrawal before the deadline expires.

7. In the event of withdrawal from the Agreement after the commencement of the provision of paid Services, the User shall bear the Fees for that part of the Service which was performed at their request until the moment of withdrawal from the Agreement, if the conditions specified in the applicable provisions of law have been met.

8. The right to withdraw from the Agreement referred to in section 5 above shall not apply to the User if all of the following conditions are met: a) the Company has fully performed the Service for which the User is obliged to pay the Fee, with the express and prior consent of the User; b) the User has been informed by the Company prior to the commencement of the Service that upon its performance by the Company, the User will lose the right to withdraw from the Agreement, and has acknowledged this.

9. In the event of withdrawal from the Agreement, the Company shall refund the User all payments received from them immediately, and in any case no later than 14 days from the date on which the Company was informed of the User's decision to exercise their right to withdraw from the Agreement.

10. The Company shall refund the payment using the same means of payment as used by the User in the original transaction, unless the User agrees to a different solution. In any case, the User shall not incur any fees in connection with this refund.

11. If a refund is required for a transaction made by the User with a payment card, the Company shall make the refund to the bank account assigned to that payment card.

1. The Company is the controller of Users' personal data. Information on the processing of the User's personal data in connection with the use of the Service is set out in a separate document — the Privacy Policy, available on the Website. Providing personal data is voluntary, but necessary for the conclusion of the Agreement and the performance of the Service.

2. If the User has any questions regarding data processing or wishes to exercise their rights, they may contact the Company at: info@vingtop.online or in writing at: EVIGNETTES EU LTD, ENTERPRISE HOUSE 2 PASS STREET OLDHAM, OL9 6HZ, with the note: "personal data protection".

3. Additional information related to the Service is available on the Website.

4. The law applicable to the rights and obligations of the Parties described in these Terms & Conditions and constituting the subject of the Agreement is the law of England and Wales.

5. The choice of English law for Agreements concluded with Consumers under these Terms & Conditions does not derogate from or limit the rights of Consumers under mandatory provisions of law applicable to that Consumer in situations where there is no choice of law, in accordance with the provisions of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I Regulation). This means, in particular, that if the national provisions applicable to a given Consumer provide for broader protection than that resulting from these Terms & Conditions or English law, this broader protection shall apply.

6. The Company reserves the right to amend these Terms & Conditions for valid reasons (such as changes in applicable law, changes in the scope of the Service, or technical changes). Any amendments shall not apply to Agreements concluded before the entry into force of the amendments.

7. The appendices to these Terms & Conditions form an integral part thereof.